Privacy Policy

Oxygenesis respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book a session, or communicate with our clinic.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and ensure all information is collected and managed lawfully, securely, and with full transparency.

1. Information We Collect

We collect personal and health-related information to help us provide you with high-quality, personalised services. The types of information we may collect include:

a. Personal Identification Information

• Full name, date of birth, address, phone number, and email

• Emergency contact details

• Preferred contact method

b. Health and Wellness Information

• General health information relevant to your HBOT sessions

• Any disclosed medical conditions, allergies, or sensitivities

• Information shared during consultations, questionnaires, or wellness assessments

c. Transaction and Booking Information

• Payment details (processed securely through third-party providers)

• Session schedules, membership details, and appointment history

• Communications and preferences related to your bookings

d. Website and Technical Information

• IP address and browser information

• Cookies and site usage analytics

• Data from online forms, feedback surveys, or social media interactions

We only collect information necessary to perform our services safely and effectively.

2. How We Collect Your Information

We collect personal information through:

• Direct interactions: When you complete booking forms, call or email us, or visit our clinic.

• Online activity: When you browse our website, subscribe to newsletters, or fill out contact forms.

• Third-party integrations: When you use external booking systems or payment processors (such as Calendly, Acuity Scheduling, or SimplyBook.me).

In some cases, we may receive limited information from referral partners or allied health professionals, but only with your consent.

3. How We Use Your Information

We use the information we collect to:

• Confirm and manage appointments or memberships

• Communicate with you about bookings, updates, and general information

• Provide safe and personalised HBOT and wellness services

• Respond to enquiries or customer feedback

• Process payments securely

• Maintain accurate internal records for service quality and compliance

• Improve website functionality and service experience through analytics

• Send promotional content or wellness information (only if you’ve opted in)

We do not sell, rent, or trade your personal information to third parties under any circumstances.

4. How We Store and Protect Your Information

Your data is stored securely using password-protected systems, encrypted databases, and restricted access protocols. We employ:

• SSL (Secure Socket Layer) encryption for online interactions

• Regular security audits and access reviews

• Firewalls and antivirus protection

• Secure cloud storage with reputable Australian and international service providers

We retain your information only as long as necessary for operational, legal, or medical record-keeping purposes. When it is no longer required, data is securely deleted or anonymised.

5. Sharing and Disclosure of Information

We may share your information only in the following circumstances:

• With service providers (such as booking software or payment processors) who help deliver our services and are bound by confidentiality agreements.

• With health professionals or authorised individuals if you have provided written consent.

• To comply with legal obligations, subpoenas, or court orders when required by law.

• In the case of a medical emergency where disclosure is necessary to protect your wellbeing.

All third-party partners we work with are required to follow strict data protection standards consistent with this policy.

6. Cookies and Website Tracking

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site, improve functionality, and enhance your experience.

Cookies do not identify you personally but may track general browsing patterns. You can disable cookies through your browser settings, but this may affect certain site features.

7. Accessing and Correcting Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to any inaccurate or outdated information

• Withdraw consent for marketing communications

To exercise these rights, contact our Privacy Officer at the details below. We will verify your identity before fulfilling any requests and respond within a reasonable timeframe (usually 30 days).

8. Marketing Communications

We may send you information about Oxygenesis news, wellness insights, or promotional offers. You can opt out of these communications at any time by:

• Clicking the “Unsubscribe” link in our emails, or

• Contacting us directly to update your preferences.

Your decision to unsubscribe will not affect your access to services or bookings.

9. Third-Party Links

Our website may contain links to third-party sites. Oxygenesis is not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing any personal information.

10. Data Retention

We retain your personal information for as long as necessary to provide services, meet legal requirements, and maintain accurate records. Health information may be retained in compliance with medical record-keeping standards and regulatory guidelines.

11. International Data Transfers

If any data is stored or processed outside Australia (for example, through international cloud servers or booking systems), we ensure that those providers maintain equivalent data protection standards to those under Australian law.

12. Policy Updates

Oxygenesis may update this Privacy Policy periodically to reflect changes in legal requirements or our operational practices. Updates will be published on our website with a revised “Last Updated” date. We encourage you to review the policy regularly.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Oxygenesis Privacy Officer
Email: admin@oxygenesis.com.au
Phone: 0448 001 476
Address: 50 Patterson St, Whyalla SA 5600
Business Hours:
Monday to Friday 8:00 AM - 6:00 PM, Saturdays 9:00 AM - 4:00 PM

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.